General

For all deliveries and services Terms and Conditions apply. As soon as an order has been sent or finalised, It’s mandotary.

Delivery
Deliveries within the accepted countries.

Delivery time
Deliveries are usually made within 6 working days nationally and 2-3 weeks internationally. Should we have a product not available in the stock, we will inform you as soon as possible, when to expect the delivery.

Minimum order value
There is no minimum order value.

Shipping Policy
We strive to deliver products in best condition and as fast as possible. The shipping charge of respective country or areas. You pay only once per order.

Shipping partners
We deliver the goods through Swiss Standard Post during normal working hours. Please select the shipping address so that someone can receive the package personally.

Prices
All prices are in Swiss Francs (CHF), inclusive of VAT.

Terms of payment
Deliveries are made against credit card payment (MasterCard, Visa, PayPal, Post Finance).

Complaints
Complaints regarding defects or due to incomplete or incorrect delivery must be informed immediately, within 14 days from the invoice date in writing at the latest.: to info@johannwanner.ch

Retention of title
Until full payment the goods remain the property of www.johannwanner.ch /
Johann Wanner Christmas House, Spalenberg 14, 4051 Basel, Switzerland remains

Damages
Claims for damages due to errors in illustrations, prices and texts or the late and non-delivery remain strictly excluded. The color of the featured products in the online store may differ from the actual product color.

Privacy Policy
The data necessary for the transaction will be treated confidentially.

Contact
Our address for complaints and other declarations of intent as well as our legal address is:

Johann Wanner Christmas House
Spalenberg 14
CH-4051 Basel

Tel. +41 61 261 48 26
info@johannwanner.ch